Application Skills
Internet and Web Applications
Has been actively involved with the Internet for business uses for over ten years. Most recently, he has worked with the latest web-based tools for Customer Management and Web Site Development.
Activity Based Management and Process Management
Has worked with several large clients, including ScotiaBank and Royal Bank, in the introduction of Activity Based Management (ABM) and Process Management
Shared Services, Call Centres and Help Desks
Has worked with several large clients, including Mutual Life, in the areas of Shared Services and Call Centres and Help Desks and the implementation of Service Level Agreements
Customer Management and ISO Quality Systems
Has worked with Lotus Corporation to develop their Accelerated Value Methodology (AVM) for Notes applications, especially for Customer Management and ISO 9000 Quality Systems, for clients such as Blacks Photo. He was the first to be certified in Canada in AVM.
Executive Information Systems
Has worked with many large clients in the development of their Executive Information Systems (EIS), including Canada Trust and Royal Trust. The City of Mississauga was awarded a Canadian Productivity Award for its EIS implementation
Decision Support Systems for Budgeting and Financial Reporting
Has worked with and retained many large clients in the development of Decision Support Systems (DSS) for Budgeting and Financial Reporting systems. These systems typically progressed from two-dimensional to three-dimensional to multi-dimensional structures. Large clients in Canada included Canada Post, Alcan, Shell, Telus, Nabisco and ICBC.
Training, International Consulting and Academic Contacts
Has actively developed and given training courses in the software he has introduced to Canada. He has also developed associated training documentation for self-teaching
Has undertaken varied consulting assignments in the UK, Germany, Canada and the USA, the latest involving Warehousing requirements and the use of SAP
He has lectured at several Universities and published articles on DSS and ABM